Refunds and returns

Dead on arrival (DOA)

If hardware does not work when it arrives, message us from your account as soon as you receive it, with your order ID and a description or video of the problem. If we confirm it is dead on arrival, we repair or replace it, or refund it if we can't.

This is the only warranty on hardware. There is no warranty on the STLA MITM or other hardware after it has arrived working. Detection by an anti-cheat, or a game or anti-cheat update, is not a fault.

Returns

You can return hardware within 14 days of delivery only if it is unopened, in its original sealed packaging, and fully working when it reaches us. Message us from your account with your order ID before you send it. You pay the return shipping.

When we receive it, we check it. If it is unopened and working, we refund the price. If it has been opened, damaged, modified or does not work, we don't accept the return and send it back to you at your cost.

Firmware and other digital products

Firmware is built for your card after payment is confirmed, so it is not refundable once it has been delivered. At checkout you agree that work on your order starts straight away, and you accept that you lose the right to withdraw from the purchase once it is delivered.

When we do refund

• Your order was never delivered.
• You were charged twice, or charged the wrong amount.
• We cancel your order or a pre-order.
• Hardware is confirmed dead on arrival and we can't repair or replace it.
• Hardware is returned unopened and working, as described under Returns.

When we don't

• A game, anti-cheat or other third-party software changed, or detected the product.
• A third party suspended or banned your account.
• Your setup does not meet the requirements on the product page.
• Other software or hardware on your system causes the problem.
• You did not follow the setup instructions.
• You broke our Terms of Service.

How refunds are paid

We refund through the original payment method where we can. Card and PayPal processing fees shown at checkout are not refunded unless the provider returns them to us.

Cryptocurrency payments

Blockchain payments cannot be reversed. Send the exact amount shown at checkout within the time shown. If a crypto order is refunded, we refund its euro value in cryptocurrency, at that day's rate, to an address you confirm. We are not responsible for funds sent to an address you gave us.

How to ask

Message us from your account with your order ID and what went wrong.

Nothing on this page removes rights you have by law.